Customer story
WhatsApp automation for businesses, without exposing their customer data.
- Industry
- WhatsApp business automation
- HQ
- Delhi, India
- Deployment
- NexusNest Cloud
- Products
- PromptWall, NetLens, AI Control Panel
The challenge
Notbot builds WhatsApp chatbots, broadcast tools and CRM automation for other businesses, so its own teams see customer phone numbers, order details and support conversations that belong to its clients' end customers.
The setup
Notbot runs NexusNest across its product and support teams.
What runs today
PromptWall redacts phone numbers, names and order or account details before a prompt reaches ChatGPT or Claude. NetLens gives the team visibility into how AI is used internally. The AI Control Panel manages its ChatGPT and Claude seats from one dashboard.
Why it matters
Notbot handles other companies' customer data on their behalf, so keeping that data out of third-party AI prompts is part of the trust its own clients expect.
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